Core Polo – Heather Grey

A refined everyday essential crafted for effortless style and comfort. The CROVÉ Core Polo features a clean minimal silhouette, premium fabric, structured collar and signature side hem tag detailing for a modern luxury finish. Designed for versatility, it transitions seamlessly from casual wear to elevated smart casual looks.

• Premium breathable fabric
• Soft structured collar
• Modern tailored fit
• Minimal CROVÉ hem tag detail
• Durable everyday comfort
• Made in Pakistan

CROVE — EXCHANGE & REFUND POLICY

CROVE does not offer cash refunds.

1. We offer exchanges within 10 days of purchase provided the item is returned in its original condition with tags attached and original packaging intact.
2. Items that are worn, washed, or damaged will not be eligible for exchange.
3. Any claims regarding damaged or defective items must be reported within 3 days of delivery for online orders.
4. If a claim is approved a store credit or coupon of equal value will be issued redeemable exclusively online.
5. Items purchased during promotions or sales will be exchanged at the current price, not the original purchase price.
6. Accessories and select items including fragrances, jewelry, undergarments, bags, sunglasses and belts are not eligible for exchange.
7. Exchange processing may take 1–2 weeks depending on inspection and logistics.
8. For Cash on Delivery (COD) orders above PKR 20,000, a partial advance may be required to confirm the order.

ONLINE PURCHASES — EXCHANGE POLICY

You may request an exchange within 10 days using one of the following options:

Return Shipment Collection From Home

Our courier partner will collect and deliver your exchange from your doorstep.

Service Fee: PKR 250

To proceed, please WhatsApp at +92-333-2311039 or Email Us At  support@crove.com.pk with the following details:

• Name
• Address
• Contact Number

Please attach a clear picture of the product, showing tags attached and original condition.

A second exchange request will incur a fee of PKR 500.

Self Shipment

Send the item via a traceable courier service (e.g. TCS, Leopards) with:

• Original receipt
• Tags attached
• Original packaging

Ship to:

CROVE

82-C, Block-2, P.E.CH.S, KARACHI - 75400, PAKISTAN

Ph: +92-333-2311039

Do Include the details inside the parcel

Once received and inspected your replacement item will be dispatched.

CROVE — SHIPPING POLICY

DELIVERY LOCATIONS

We deliver across Pakistan to residential and commercial addresses, including homes and workplaces.

Please note, we do not deliver to P.O. Box addresses.

DELIVERY TIME

Orders are typically delivered within:

• 5–7 working days under normal conditions
• 7–10 working days during sales or high-demand periods

Orders placed on weekends or public holidays will be processed on the next working day.

Please note that delays may occur during peak periods or due to order verification processes. Orders paid online are subject to a fraud verification check before processing.

Once your order is dispatched, you will receive a tracking link via email. Kindly check your spam or junk folder if you do not see it in your inbox.

SHIPPING CHARGES

A flat shipping fee of:

PKR 249 + PKR 1 (FBR POS fee)

is applied to all orders within Pakistan.

COURIER PARTNERS

1. We work with reliable courier services to ensure safe and timely delivery.
2. The courier is selected based on your location and shipment type.
3. Tracking details will be shared once your order has been shipped.

DELIVERY ATTEMPTS

If you are unavailable at the time of delivery:

• The courier will contact you for confirmation
• Your order will be re-attempted up to two times
• If unsuccessful, the order will be returned to CROVE

CASH ON DELIVERY (COD)

For COD orders, payment must be made at the time of delivery at the provided shipping address.

ORDER CANCELLATION

Orders can be cancelled upon request before processing

For COD orders, our team will attempt up to two confirmation calls

• If unresponsive, the order may be cancelled

CROVE reserves the right to cancel orders due to:

• Stock unavailability
• Incorrect or incomplete contact details
• Verification issues or technical errors