Help & policies

Track Order

Track your parcel

Enter your tracking number

Live PostEx status, shown right here. Your tracking number is in your dispatch email.

No tracking number yet?

Ask us on WhatsApp

Opens WhatsApp with your order number filled in. No login needed.

How your order moves

  1. 1

    Order placed

    You get an order confirmation by email.

  2. 2

    Confirmed

    For COD orders our team confirms by phone. Please keep your phone on.

  3. 3

    Dispatched

    Your tracking link is sent by email. Check your spam folder too.

  4. 4

    Delivered

    Usually 5–7 working days, up to 10 during sales.

Where is my tracking number?

It is in the dispatch email we send once your parcel is handed to the courier.

Tracking not updating?

PostEx can take up to 24 hours to show the first scan. Please check again later.

Missed the delivery?

The courier will re-attempt up to two times before returning the order.